I was just about to go home for the day when the phone rang. One of my clients was frantic on the other end. Apparently, she had had a gathering the week before, and one of the guests had spilled a glass of red wine on her carpet. The guest hadn’t mentioned it and just left it there. I assured my client I could get the stain out.
Before I took the drive to North Geelong, where she lived, I had asked her what kind of product she wanted me to use, chemicals or a natural solution that would be safe for her the children, and the animals in the house. She couldn’t decide, so I packed the car with both.
As I arrived, she greeted me at the door in a panic. I didn’t blame her; she had every right to be upset. After all, a red wine stain is hard to get out of anything, let alone a stain that has been sitting unattended to for a week. As I unpacked the cleaning supplies from the car, she asked which cleaning products I would use to remove the stain. I usually use natural products to clean my client’s houses, but I always have the chemical cleaners on hand for those that don’t trust the natural way.
I asked her to show me where the stain was so I could get started. To get the stain out would take about a half hour. Whether you’re using chemicals or the natural cleaners, they have to sit on the stain to break it down. I put the stain solution on the spot and covered it with a towel so as not to disrupt the process and so the kids and animals wouldn’t disturb the solution. While the stain solution was doing its work, I went to grab the rest of the cleaning tools I would need to complete the job.
Now that the solution had time to break down the stain, I first used my scrub brush using warm water to scrub out the stain. Then I put a powdered solution down to soak up the dampness and leftover remnants of the stain. I found this process also removes any smells that might be left on the carpet. After letting the powdered solution sit on the spot for a few minutes, I then vacuumed the carpet. By the time I was finished vacuuming, the stain was gone, and the carpet looked like new again.
When I was packing up my car to leave, the client had asked why I hadn’t used a carpet cleaning machine to make the job easier. I told her in my opinion and past circumstances, the carpet cleaning machine leaves some of the stain behind, deep down in the fibers, leaving a slight discoloring on the carpet.
The client was pleased with my method and was impressed the stain was gone. She also had asked what natural cleaning solution I had used, and I had replied, it was my recipe, using everyday household items used for multiple purposes. She was impressed.
The client thanked or getting the stain out and coming so quickly. As a professional cleaning person, I couldn’t leave the stain to another day of sitting there. The longer the stain sits, the harder to get out. The client advised me she was going to recommend my cleaning services to her family and friends. I thanked her. Another satisfied customer.